Effective Date: March 5, 2026
Thank you for supporting We Manifest, Inc. We are committed to providing high-quality, handcrafted products that promote natural wellness, self-care, and healing. Our items are carefully created using organic botanicals, homegrown herbs, essential oils, and natural ingredients whenever possible. Because many of our products are made in small batches and crafted by hand, each item is prepared with attention, care, and intention.
This Return and Refund Policy outlines the guidelines for returning products, requesting refunds, and resolving issues related to purchases made through our website. By placing an order through the We Manifest website, you agree to the terms outlined below.
1. Our Commitment to Quality
At We Manifest, Inc., we take pride in creating products that are:
- Handcrafted in small batches
- Made with natural ingredients and organic botanicals
- Carefully prepared in our Brooklyn kitchen
- Created with attention to detail and intention
Because our products are not mass-produced, slight variations in color, texture, or scent may occur. These natural differences are part of the handmade process and do not affect product quality.
Our goal is to ensure that every customer receives products they love and enjoy. If there is ever a concern about your order, we encourage you to contact us so we can work toward a fair solution.
2. General Return Policy
Due to the personal care and handcrafted nature of many of our products, not all items may be eligible for return once they have been opened or used.
We accept return requests under specific circumstances, including:
- Items that arrive damaged during shipping
- Incorrect items sent in an order
- Defective products
- Products that arrive spoiled or compromised
To be eligible for a return or refund, customers must contact us within 7 days of receiving their order.
Requests submitted after this timeframe may not be eligible for review.
3. Items Eligible for Return
Certain products may qualify for return or refund if they meet the following criteria:
- The product is unused and unopened
- The product remains in its original packaging
- The item was received damaged or defective
- The wrong product was shipped by our team
In these situations, customers may be offered one of the following solutions:
- Replacement of the product
- Store credit
- Refund to the original payment method
Each case is reviewed individually to determine the most appropriate resolution.
4. Items That May Not Be Eligible for Return
For health, hygiene, and safety reasons, certain items cannot be returned once opened or used.
These items may include:
- Opened skincare products
- Used body care products
- Opened essential oils
- Food or beverage items that have been opened
- Personalized or custom items
Because these items are created for personal use, they cannot be resold once opened.
If an item arrives damaged or defective, please contact us so we can evaluate the situation and provide assistance.
5. Food and Beverage Products
Products sold under Mama Wize Cooken, including juices, teas, soups, sauces, and other food items, are prepared with fresh ingredients and natural preparation methods.
Because of the perishable nature of food products, returns are generally not accepted unless:
- The product arrives damaged
- The product is spoiled upon arrival
- The wrong item was delivered
Customers must notify us within 24 hours of delivery of any issues related to food items.
Photographic documentation may be required to verify the issue.
6. Damaged or Defective Products
If your order arrives damaged or defective, we sincerely apologize for the inconvenience. We want to resolve the issue quickly and fairly.
To report a damaged item, please follow these steps:
- Contact our customer support within 7 days of receiving the product
- Provide your order number
- Provide clear photographs of the damaged item and packaging
- Describe the issue in detail
Once we review the request, we will determine the best resolution.
Possible resolutions may include:
- Replacement of the damaged product
- Store credit
- Full or partial refund
We aim to respond to damage reports promptly.
7. Incorrect Orders
If you receive a product that does not match your order, please contact us as soon as possible.
Include the following information in your message:
- Order number
- Name used during purchase
- Photo of the item received
- Description of the issue
Once verified, we will arrange for the correct product to be sent to you or offer an appropriate solution.
Customers may be asked to return the incorrect item before a replacement is issued.
8. Refunds
Refunds are issued only after a return request has been reviewed and approved.
Approved refunds may be processed through the original payment method used during purchase.
Refunds may be issued for reasons including:
- Damaged products
- Incorrect items shipped
- Order cancellations approved by our team
- Items confirmed to be defective
Once a refund is approved, processing times may vary depending on your payment provider.
Most refunds appear within 5–10 business days.
9. Store Credit
In some cases, store credit may be offered instead of a direct refund.
Store credit allows customers to apply the refunded amount toward future purchases on our website.
Store credit may be provided when:
- Customers prefer replacement items
- Promotional purchases are involved
- Partial returns occur
Store credit may be issued in the form of:
- Discount codes
- Digital credits applied to customer accounts
10. Exchanges
If you would like to exchange a product for another item, please contact us to discuss the options available.
Exchanges may be possible when:
- The original item is unopened
- The item is returned in original condition
- The exchange request is made within the return timeframe
Customers may be responsible for any price difference between items.
Shipping fees may also apply depending on the situation.
11. Return Shipping
Customers may be responsible for return shipping costs unless:
- The product arrived damaged
- The wrong product was shipped
- A defect occurred during production
If a return is approved, customers will receive instructions for sending the item back.
Items must be securely packaged to avoid damage during transit.
We recommend using a trackable shipping method for returns.
We Manifest, Inc. is not responsible for items lost during return shipping.
12. Order Cancellations
Orders may sometimes be canceled before they are shipped.
Customers wishing to cancel an order should contact us as soon as possible.
If the order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.
However, because many of our products are prepared in small batches when ordered, some orders may already be in production shortly after purchase.
Once an order has shipped, it cannot be canceled.
13. Small Batch Production Notice
Many products offered by We Manifest are handcrafted in small batches using natural ingredients and homegrown herbs.
Because of this process:
- Production timelines may vary
- Inventory may occasionally sell out quickly
- Some items may require preparation time before shipping
We appreciate your patience and understanding as we carefully create each product.
14. Allergies and Sensitivities
Our products are made with natural ingredients such as herbs, clays, oils, and botanical extracts.
While many customers appreciate these ingredients, individuals with allergies or sensitivities should review product ingredients carefully before purchasing.
We recommend performing a patch test before applying skincare products to larger areas of the skin.
We Manifest, Inc. cannot guarantee that products will be free from allergens or sensitivities for every individual.
Refunds are not typically issued for allergic reactions unless a verified product defect occurred.
15. Discounts and Promotional Purchases
Products purchased during promotional sales or discount events may have different return eligibility.
In some cases:
- Sale items may be final sale
- Promotional purchases may qualify for store credit only
These conditions will be stated clearly during promotional periods.
16. Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, We Manifest, Inc. cannot guarantee responsibility for lost or stolen packages.
If you believe a package has been lost or stolen, we recommend:
- Contacting the shipping carrier
- Checking with neighbors or building management
- Verifying the shipping address used during checkout
We may assist customers in filing claims with shipping providers when applicable.
17. Policy Updates
We Manifest, Inc. reserves the right to update or modify this Return and Refund Policy at any time.
Changes may occur due to:
- Business operations updates
- Legal requirements
- Product line changes
Any updates will be posted on this page along with the revised effective date.
Customers are encouraged to review the policy periodically.
18. Contact Us
If you have any questions regarding returns, refunds, or product concerns, please contact us.
We Manifest, Inc.
Brooklyn, New York
Website Contact Form: Contact Us
Email: martineshandmadesoap@gmail.com.
We value every customer and appreciate your support. Our goal is to provide handcrafted products that promote wellness, self-care, and healing while maintaining a fair and transparent customer experience.
